Areas covered

  • The ServiceMax to Oracle E-Business Suite (EBS) integration process using Oracle SOA.

  • How to automatically send work order information from ServiceMax for processing as a sales order in the Oracle Order Management module.

  • How to automatically update part prices in Oracle EBS and ServiceMax after new parts are added or price changes.

  • A use case for improving after-sales operations by streamlining the process of raising and tracking service requests.

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