This case study explores how a manufacturer of digital printing equipment addressed gaps in its after-sales service operations by integrating ServiceMax and Oracle EBS.
In this case study, you will learn:
- How to integrate ServiceMax and Oracle E-Business Suite using Oracle SOA
- How to automatically send work order information from ServiceMax for processing as a sales order in the Oracle Order Management module.
- How to automatically update the price of parts in Oracle EBS and ServiceMax whenever there is a price change or new parts are added.
- A practical use case on improving after-sales operations by streamlining the service request raising and tracking process