Integrating ServiceMax with Oracle EBS R12
How a manufacturer addressed gaps in its after-sales service operations by integrating ServiceMax and Oracle E-Business Suite R12.
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This Case Study Explores:
How to
integrate
ServiceMax and Oracle E-Business Suite using Oracle SOA.
How to automatically send work order information from ServiceMax for processing as a sales order in the Oracle Order Management module.
How to automatically update the price of parts in Oracle EBS and ServiceMax whenever there is a price change or new parts are added.
A
use case on improving after-sales operations by streamlining the service request raising and tracking process.
