Integrating ServiceMax with Oracle EBS R12

How a manufacturer addressed gaps in its after-sales service operations by integrating ServiceMax and Oracle E-Business Suite R12.

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This Case Study Explores:

  • How to Integrate ServiceMax with Oracle E-Business Suite using Oracle SOA.

  • How to Automatically Send Work Order Information from ServiceMax for Processing as a Sales Order in the Oracle Order Management Module.

  • How to Automatically Update Part Prices in Oracle EBS and ServiceMax After New Parts are Added or Price Changes.

  • A Use Case on Improving After-Sales Operations by Streamlining the Process of Raising and Tracking Service Requests.