Integrating ServiceMax with Oracle EBS R12

How a manufacturer addressed gaps in its after-sales service operations by integrating ServiceMax and Oracle E-Business Suite R12.

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This Case Study Explores:

  • How to integrate ServiceMax and Oracle E-Business Suite using Oracle SOA.
  • How to automatically send work order information from ServiceMax for processing as a sales order in the Oracle Order Management module.
  • How to automatically update the price of parts in Oracle EBS and ServiceMax whenever there is a price change or new parts are added. 
  • A use case on improving after-sales operations by streamlining the service request raising and tracking process.

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