A global manufacturer uses Oracle E-Business Suite as the central repository for sales orders, customer, and site information, while its sales team primarily uses Salesforce CRM to create sales opportunities. Neither system was integrated and required data to be entered two times, manually, which often created data quality issues like duplicate entries.
Creating a single source of truth between Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems eliminates duplicate data, manual data re-entry, and affords substantial productivity improvements. If you are evaluating an optimal way to integrate Salesforce with Oracle EBS, this white paper addresses a solution process using MuleSoft Anypoint Studio, and the steps to build the integration.
The Steps to Integrate Salesforce with Oracle E-Business Suite R12 using MuleSoft Anypoint Studio 3.8.
Making Oracle EBS the Single Source of Truth for Customer Details and Sales Orders.