Integrating Salesforce and Oracle EBS R12

How a manufacturer unified disparate sales data between Oracle E-Business Suite and Salesforce CRM using MuleSoft.

A global manufacturer uses Oracle E-Business Suite as the central repository for sales orders, customer, and site information, while its sales team primarily uses Salesforce CRM to create sales opportunities. Neither system was integrated and required data to be entered two times, manually, which often created data quality issues like duplicate entries.

Creating a single source of truth between Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems eliminates duplicate data, manual data re-entry, and affords substantial productivity improvements. If you are evaluating an optimal way to integrate Salesforce with Oracle EBS, this white paper addresses a solution process using MuleSoft Anypoint Studio, and the steps to build the integration.

What you will learn in this white paper

  • The Steps to Integrate Salesforce with Oracle E-Business Suite R12 using MuleSoft Anypoint Studio 3.8.

  • Making Oracle EBS the Single Source of Truth for Customer Details and Sales Orders.

  • A Use Case for Integrating Oracle EBS with Salesforce CRM to Eliminate Redundant Data Entry and Data Quality Issues
image of white paper on integrating salesforce with oracle ebs using mulesoft

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