Learn how a Nigeria-based leading integrated energy services and solutions provider implemented Oracle CX Sales to approach sales management through a more sophisticated process to drive the best customer experiences.

The customer was following a traditional approach to sales and customer relationships. They have been sensing a need to update their process to a world-class solution to support their growth. They identified that their business needed a separate customer experience platform that is robust and user-friendly. Their key expectation was to be able to manage their customer data effectively. 

Areas Covered: 

  • Sales Pipeline setup 
  • Resource hierarchy, account, and lead management 
  • Opportunity management 
  • Customer data management 
  • Reports and dashboards
  • CX platform 

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