In dealing with organizational challenges, setting up and managing an in-house JDE support team was a big worry for a leading client of ennVee. Equally important was giving timely and cost-effective help to system users. By choosing the right managed services package, the organization not only dealt with the expertise and cost issues but also maximized the value of their ERP investments through proactive maintenance and extensive support. Some of the key highlights of this engagement are shared here.

Server Management with OCI

This comprehensive approach encompassed a spectrum of activities, including updating applications, adopting new services, designing architecture, supporting engineering, managing patches and upgrades, handling anti-virus measures, optimizing costs, offering advisory services, tending to system administration, and deftly managing incidents. This strategic framework laid a solid foundation for tackling technological complexities head-on.

Software Maintenance

Simultaneously, our focus extended to meticulous Software Maintenance. Regular updates to tools, software, and patches across diverse platforms – JDE, ALLOut, RevSoft, RFgen, Demantra, OIC, Power BI solution, ShipConsole, and QAD – were rigorously executed. This meticulous approach ensured the enduring reliability and functionality of the JDE software ecosystem.

Technology & Application Portfolio Management

This involved tracking all applications and conducting in-depth analyses of their impact on the business. This led to a strategic alignment, identifying areas needing investment and those ripe for retirement in accordance with our organizational goals.

Rigorous evaluations of software licenses based on budget constraints and vendor reviews empowered us to make informed recommendations. Access Management Reviews ensured that security access remained appropriate, fostering collaboration with the IT services team for accurate reporting, documentation, and risk identification.

Incident Management

This played a pivotal role in overseeing an incident reporting process, ensuring seamless collaboration among people, processes, and technology to meet and exceed expectations. Communication procedures and oversight based on incident severity were integral components of this proactive approach.

Metrics and Reporting

Metrics and reports with detailed insights based on location, department, solution, vendor, and support individual were enabled. This data-driven approach empowered the client to make well-informed decisions.

Business and IT Management

Regular sharing of performance metrics and monthly reviews by business entity and department helped in addressing ongoing issues and ensuring continuous alignment with the organizational goals.

Staff Augmentations

Expert resources were deployed particularly during critical junctures like month-end closings and fixed asset revaluation.