Oracle Fusion Support

The client is a noted name in the heavy machinery and equipment industry based out of the Kingdom of Saudi Arabia. With their extensive range of services, they have been involved in the development of petrochemical industries, rig operations, and other Infrastructure developments.

Oracle Modules

Fusion Enterprise Resource Planning Cloud Service (Fusion Financials)
Fusion Procurement Cloud Service (Fusion Procurement)
Fusion Human Capital Management Base Cloud Service (Fusion Core HR)
Fusion Payroll Cloud Service for the Middle East (Fusion Payroll)
Fusion Supply Chain Execution Cloud Service (Inventory)Oracle Business Intelligence Publisher

Business Challenges
The client migrated to Fusion Cloud from an on-premise system to modernize business operations by embracing global best practices. However, the client was challenged with ensuring the optimal utilization of the applications. The client needed a specialist partner who could not just take care of the overall management and support but also offer consulting advisories for best practices and application utilization.

Support and Consulting Offered
An end-to-end managed services solution was offered to the client. The services included functional support, technical support as well as application administration.

Assistance was offered in analyzing and enhancing the cloud system, identifying additional and relevant features, and optimizing the system for maximum benefit.

Support was extended in a 3-tier approach that covered the help desk, application support, and service improvements.

A few of the operational supports are as mentioned below:

Incident-based troubleshooting in existing functionalities.
Design, development, and implementation of existing customizations or new customizations which included modifications of existing and new reports.
Data migration in all the modules mentioned above.
Training for key features on the modules implemented.
Matching systems capabilities and business processes.
Troubleshooting, identifying, and resolving issues in the existing customizations.
Supporting users in identifying the correct reports to run for various requirements.
Analyzing users and business requirements for additional functionalities, work, and reports for project managers as part of the change management process.
Guiding and administering the security and user authorizations and access management.
Managing and rectifying data errors.
Fixing and working with users over settings and parameters that impact the way the application or business process works.

Delivered Benefits

Enabled the client, resilient operations through proactive mission-critical support and guidance.
The client now has system stability through the Causal Analysis and Resolution (CAR) approach and end-to-end solutions for objects and object lifecycle management.
The client reports improvement in operational efficiency, in addition to visibility and control.
The total cost of ownership has been lowered for the system.